Refund policy

Thank you for choosing https://alcostashop.com/. We stand behind the quality of our products and are committed to ensuring your satisfaction. Please read the following policy carefully before completing your purchase.

 

Order Cancellation & Refund

  • Orders can be cancelled and refunded in full before they are shipped.
  • Once your order has shipped, please contact us at support@alcostashop.com or 1-925-236-0717 for assistance.

 

All Sales Are Final

  • Once an order has shipped, the sale is considered final.
  • We do not offer refunds to the original payment method under normal circumstances.
  • Please review all product details carefully before placing your order.

 

Returns Are Subject to Approval

  • Exceptions may apply for defective, incorrect, or damaged items.
  • To request a return:
    • Contact us at support@alcostashop.com or call 1-925-236-0717 within 15 days of delivery.
    • Include your order number, clear photo evidence, and a short explanation of the issue.
  • If approved, we will provide return instructions. Returns must be sent back within 15 days of approval.
  • Shipping and taxes are non-refundable, and unauthorized returns will not be accepted.

 

Store Credit Only – No Monetary Refunds

  • Approved returns will be refunded as store credit for future purchases.
  • We do not offer:
    • Cash or card refunds
    • Refunds on original shipping charges
    • Refunds on sales tax
  • Store credit is issued once the returned product is received, inspected, and approved.

 

Return Eligibility Criteria

  • Unused Condition: Item must be unused and in original condition
  • Original Packaging: Must include all packaging and accessories
  • No Damage or Wear: Free from scratches or handling damage
  • Return Timeframe: Item must be shipped back within 15 days of return approval

 

Non-Returnable Items

We do not accept returns for:

  • Limited-edition or custom items
  • Final sale or clearance items
  • Items marked "non-returnable" on the product page
  • Digital gift cards
  • Items returned without prior approval

 

Damaged, Defective, or Incorrect Items

  • Report within 7 days of delivery with photo evidence.
  • If approved, we will issue a replacement or store credit.
  • Not responsible for damage after delivery due to misuse, improper storage, or modifications.

 

Lost or Stolen Packages

  • Not liable for packages marked as "Delivered" by the carrier but reported missing.
  • Contact the shipping carrier or local authorities.
  • Shipping insurance may cover these losses if purchased.

 

Refund / Return Support

  • If there is any issue with your order, contact our support team.
  • Our team responds within 12 hours and will work with you to provide a suitable resolution, including replacement, return, or clarification.

  • All communications are documented to ensure transparency and accuracy.

 

Need Help?

Phone: 1-925-236-0717

Email: support@alcostashop.com

Store Location: 1389 N Broadway, Walnut Creek, CA 94596