Refund policy

Thank you for choosing https://alcostashop.com/. We stand behind the quality of our products and are committed to ensuring your satisfaction. Please read the following policy carefully before completing your purchase.

 

Order Cancellation & Refund

  • Orders can be cancelled and refunded in full before your order has been shipped.
  • Once your order has shipped, please contact us at support@alcostashop.com or call 1 925-236-0717 for further assistance.

 

All Sales Are Final

Once the order has been shipped, the sale is considered final. We do not offer refunds to your original payment method (cash, credit, or debit) under normal circumstances. Please review all product details carefully before placing your order.

 

Returns Are Subject to Approval

Although all sales are final, we understand exceptions may apply. If your item is defective, incorrect, or damaged, you may request a return authorization.
To request a return:
  1. Contact us at support@alcostashop.com or call 1 925-236-0717 within 7 days of delivery.
  2. Include your order number, clear photo evidence, and a short explanation of the issue.
  3. If approved, we will provide return instructions. Returns must be sent back within 15 days after approval.
Shipping and taxes are non-refundable. Original shipping fees (Standard $9.99, Bulky $18.99, Expedited $19.99) are not eligible for credit or refund.
Unauthorized returns will not be accepted or processed.

 

Store Credit Only – No Monetary Refunds

Approved returns will be refunded in the form of store credit, which can be used for future purchases on our website.
We do not offer:
  • Cash or card refunds
  • Refunds on original shipping charges
  • Refunds on sales tax
Store credit is issued once the returned product is received, inspected, and approved.

 

Return Eligibility Criteria

To qualify for store credit, returned items must meet the following:
  • Unused Condition: Item must be unused and in original condition.
  • Original Packaging: Must include all original packaging and accessories.
  • No Damage or Wear: Free from scratches, no signs of use, or handling damage.
  • Return Timeframe: The item must be shipped back within 15 days of receiving return approval.

 

Non-Returnable Items

We do not accept returns for:
  • Limited-edition or custom items
  • Final sale or clearance items
  • Items marked "non-returnable" on the product page
  • Digital gift cards
  • Items returned without prior approval

 

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or not as described, please contact us within 7 days of delivery with photo evidence.
If your claim is approved, we will issue a replacement or store credit.
Note: We are not responsible for items damaged after delivery due to misuse, improper storage, or modifications.

 

Lost or Stolen Packages

https://alcostashop.com/ is not liable for packages marked as "Delivered" by the carrier but reported missing.
  • Please contact the shipping carrier or file a report with your local authorities.
  • If you purchased shipping insurance, it may cover these losses.

 

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