Privacy policy
Effective Date: 07/01/2025
This Privacy Policy describes how Alcosta ("we," "us," "our") collects, uses, discloses, and protects your personal information when you use our website alcostashop.com (the "Site") or interact with us in any way related to our services (collectively, the "Services"). This policy applies whether you are a customer, browser, or other user.
By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not access or use our Site.
1. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on this page with the revised "Last Updated" date.
2. Information We Collect
A. Information You Provide Directly
We collect personal information you provide when you:
- Create an account
- Place an order
- Contact customer support
- Subscribe to our newsletter or participate in promotions
Examples include:
- Full name, billing/shipping address, phone number, email address
- Account credentials (username, password, security questions)
- Order and transaction details
- Customer support communications
B. Information Automatically Collected (Usage Data)
When you visit the Site, we collect data via cookies, pixels, and other tracking technologies:
- IP address
- Browser type and version
- Device type and OS
- Pages viewed and interaction with content
- Time spent on the Site
C. Information from Third Parties
We may receive personal information from third-party services such as:
- Shopify (eCommerce platform)
- Payment processors (e.g., Stripe, PayPal)
- Advertising and analytics partners
- Fulfillment and logistics providers
3. How We Use Your Information
A. To Provide Products & Services
We use your information to:
- Process and ship orders
- Manage your account
- Communicate about your orders or returns
- Provide technical and customer support
B. For Marketing & Advertising
With your consent or in our legitimate interests, we may:
- Send promotional emails or texts
- Show ads based on your browsing activity
- Improve our ad targeting and marketing effectiveness
C. For Security & Fraud Prevention
We may use personal information to:
- Detect and prevent fraudulent activities
- Investigate suspicious behavior
- Protect our rights and other users
D. For Analytics and Site Improvement
We analyze usage to:
- Improve site performance
- Customize user experience
- Understand user behavior
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Provide account functionality
- Measure traffic and usage behavior
For detailed info on Shopify's cookies, visit:
You can control cookies via your browser settings, but disabling them may affect site functionality.
We honor Global Privacy Control (GPC) signals to opt out of targeted advertising. Learn more at
5. Sharing & Disclosure of Personal Information
We may share your personal data with:
A. Service Providers
- Shopify, payment processors, email service providers, fulfillment and logistics companies
B. Business Partners
- Advertising networks, marketing affiliates, and analytics providers
C. Legal Requirements
- Law enforcement or legal authorities if required to comply with applicable law
D. Business Transfers
- In the event of a merger, acquisition, or sale of all or part of our business
6. Categories of Personal Data Disclosed (Past 12 Months)
|
Category
|
Disclosed To
|
|
Contact Details
|
Service Providers, Partners
|
|
Commercial Info (Orders)
|
Service Providers, Partners
|
|
Internet/Network Activity
|
Analytics & Ad Partners
|
|
Geolocation (IP-based)
|
Analytics & Ad Partners
|
Note: We do not knowingly sell or share data of individuals under 16 years of age.
7. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. Parents or guardians may contact us to request deletion of any data submitted by a child.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Deletion: Request deletion of your personal data
- Correction: Request correction of inaccurate data
- Portability: Receive a copy of your personal data
- Restrict Processing: Ask us to limit how your data is used
- Withdraw Consent: Withdraw previously given consent
- Opt Out: From promotional messages at any time
We will not discriminate against you for exercising your rights.
To exercise any of these rights, please contact us (see section 11 below).
9. Data Security & Retention
We take reasonable steps to protect your information but cannot guarantee absolute security. Sensitive data should not be shared through unsecured channels.
We retain your data as long as necessary to:
- Maintain your account
- Fulfill orders and comply with returns
- Meet legal obligations
- Resolve disputes
10. International Data Transfers
If you are located outside the United States, your information may be processed in countries where privacy laws may differ. We implement safeguards such as Standard Contractual Clauses to ensure adequate protection for international data transfers.
11. Contact Us
If you have questions or requests about this Privacy Policy or your data rights, please contact us:
Email: alcosta@alcostashop.com
Phone: +1 925-236-0717
Address: 1389 N Broadway, Walnut Creek, CA, 94596, USA
Thank you for trusting Alcosta. We are committed to safeguarding your privacy and providing a safe and enjoyable experience.