Shipping policy

Thank you for shopping with https://alcostashop.com/. We’re committed to providing a secure, timely, and transparent shipping experience. Please review this policy carefully before placing your order.

Shipping Rates – US Only

Shipping Method
Delivery Time
Order Value
Delivery Cost
Regular Products
Economy
5 to 8 business days
Up to $149.99
$9.99 
Economy
5 to 8 business days
$150 Above
Free
Express
1 to 2 business days
Flat Rate
$19.90
Bulky Products
Economy
5 to 8 business days
Flat
$18.99
Express
1 to 2 business days
Flat
$25

 


Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During peak seasons or restocks, processing may take slightly longer.

Shipping Options & Delivery Estimates

We currently ship within the United States. Delivery times may vary depending on your location and the shipping method you choose at checkout.

For Regular Products 

  • Economy Shipping: Arrives within 5–8 business days. For Orders Up to $149.99, the 
    Thank you for shopping with https://alcostashop.com/. We’re committed to providing a secure, timely, and transparent shipping experience. Please review this policy carefully before placing your order.


    Shipping Rates – US Only

    Shipping Method
    Delivery Time
    Order Value
    Delivery Cost
    Regular Products
    Economy
    5 to 8 business days
    Up to $149.99
    $9.99 
    Economy
    5 to 8 business days
    $150 Above
    Free
    Express
    1 to 2 business days
    Flat Rate
    $19.90
    Bulky Products
    Economy
    5 to 8 business days
    Flat
    $18.99
    Express
    1 to 2 business days
    Flat
    $25

     


    Order Processing Time

    • All orders are processed within 1–2 business days after payment confirmation.
    • Orders placed on weekends or holidays will be processed on the next business day.
    • During peak seasons or restocks, processing may take slightly longer.

     

    Shipping Options & Delivery Estimates

    We currently ship within the United States. Delivery times may vary depending on your location and the shipping method you choose at checkout.

    For Regular Products 

    • Economy Shipping: Typically arrives within 5–8 business days. For Orders Up to $149.99 flat rate of $9.99 will be charged
    • Free Economy Shipping: Available on orders over $150.
    • Express Shipping: Typically arrives within 1–2 business days.

     

    For Bulky Products 

    • Products listed under the following collections are considered bulky items:
      • Decks
      • Roller Skates
      • Trading Cards
      • Kicks 
    • Economy Shipping: Typically arrives within 5–8 business days.
    • Express Shipping: Typically arrives within 1–2 business days.
    Shipping cost and time are automatically calculated during checkout based on your shipping address and selected delivery option.

     


    Sales Tax

    Sales tax is automatically calculated and applied at checkout based on your shipping address and in accordance with state and local tax laws.
    • Our system backend generates all applicable taxes.
    • The final tax amount will be shown during checkout before payment.
    • Customers are responsible for reviewing the total amount, including tax, before completing their order.

     


    Store Pickup (Walnut Creek, CA)

    If you’re located nearby, you can select Store Pickup at checkout — it’s 100% free.
    • Pickup is available Monday–Sunday from 10 AM to 10 PM.
    • Orders are typically ready for pickup within 1 hour of order placement.
    • You will receive a confirmation email or phone call when your order is ready.
    • Please bring your order confirmation and a valid ID when picking up.
    Pickup Address:
    1389 N Broadway, Walnut Creek, CA 94596

     


    Shipping Restrictions

    • We do not ship to P.O. Boxes, APO/FPO addresses, or regions where our products are prohibited by law.
    • Customers are responsible for knowing and complying with local import laws. Orders held or rejected by customs are non-refundable.

     


    Tracking Your Order

    • Once your order is shipped, you’ll receive an email with tracking details.
    • Please allow up to 48 hours for the tracking link to become active.
    • If you haven’t received tracking after 3 business days, email us at support@alcostashop.com.

     


    Delivery Issues

    • Lost or Damaged Packages:
      • AlcostaShop is not liable for packages marked as "Delivered" by the shipping carrier but reported missing.
      • Please file a claim directly with the carrier or your local authorities for assistance.
      • If you purchased shipping insurance, it may help cover such losses.

     


    Incorrect Shipping Address

    We are not responsible for delivery failures due to incorrect or incomplete addresses provided at checkout.
    Please double-check your shipping details before placing your order.

     


    Shipping Delays

    Delays may occur due to:
    • Weather disruptions
    • Customs inspections
    • Carrier backlog
    We appreciate your patience during such rare instances.

     


    Need Help?

    For questions about shipping, tracking, or order status:
    shipping cost is $9.99 
  • Free Economy Shipping: Available on orders over $150. Delivery time varies by selected method.
  • Express Shipping: Arrives within 1–2 business days. 

For Bulky Products 

  • Products listed under the following collections are considered bulky items:
    • Decks
    • Roller Skates
    • Trading Cards
    • Kicks 
  • Economy Shipping: Typically arrives within 5–8 business days
  • Express Shipping: Typically arrives within 1–2 business days.
Shipping cost and time are automatically calculated during checkout based on your shipping address and selected delivery option.

 


Sales Tax

Sales tax is automatically calculated and applied at checkout based on your shipping address and in accordance with state and local tax laws.
  • Our system backend generates all applicable taxes.
  • The final tax amount will be shown during checkout before payment.
  • Customers are responsible for reviewing the total amount, including tax, before completing their order.

 


Store Pickup (Walnut Creek, CA)

If you’re located nearby, you can select Store Pickup at checkout — it’s 100% free.
  • Pickup is available Monday–Sunday from 10 AM to 10 PM.
  • Orders are typically ready for pickup within 1 hour of order placement.
  • You will receive a confirmation email or phone call when your order is ready.
  • Please bring your order confirmation and a valid ID when picking up.
Pickup Address:
1389 N Broadway, Walnut Creek, CA 94596

 


Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or regions where our products are prohibited by law.
  • Customers are responsible for knowing and complying with local import laws. Orders held or rejected by customs are non-refundable.

 


Tracking Your Order

  • Once your order is shipped, you’ll receive an email with tracking details.
  • Please allow up to 48 hours for the tracking link to become active.
  • If you haven’t received tracking after 3 business days, email us at support@alcostashop.com.

 


Delivery Issues

  • Lost or Damaged Packages:
    • AlcostaShop is not liable for packages marked as "Delivered" by the shipping carrier but reported missing.
    • Please file a claim directly with the carrier or your local authorities for assistance.
    • If you purchased shipping insurance, it may help cover such losses.

 


Incorrect Shipping Address

We are not responsible for delivery failures due to incorrect or incomplete addresses provided at checkout.
Please double-check your shipping details before placing your order.

 


Shipping Delays

Delays may occur due to:
  • Weather disruptions
  • Customs inspections
  • Carrier backlog
We appreciate your patience during such rare instances.

 


Need Help?

For questions about shipping, tracking, or order status: