Terms of service

Welcome to www.alcostashop.com (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, including browsing, purchasing, and interacting with any services we offer. By accessing or using this website, you agree to be legally bound by these Terms.

 

Acceptance of Terms

By accessing our website, placing an order, or contacting our team, you acknowledge that you have read, understood, and agree to comply with these Terms and all applicable laws and regulations.

 

Eligibility

To use the services of www.alcostashop.com, you must:

  • Be at least 16 years old, or have the consent of a legal guardian
  • Provide accurate, current, and truthful information
  • Not use our website if you have previously been suspended or banned

We reserve the right to refuse service to anyone at our discretion.

 

Product Availability & Pricing

Availability

We reserve the right to limit quantities, modify product descriptions, or discontinue products at any time without prior notice.

Pricing

  • All prices are listed in USD
  • Prices may change without notice
  • In the event of a pricing or listing error, we reserve the right to cancel or adjust orders, with notice provided to the customer

 

Payments

We accept secure payment methods as displayed at checkout. By placing an order, you authorize AlcostaShop to:

  • Charge your selected payment method for the full order total, including applicable taxes (automatically calculated) and shipping fees based on your delivery address
  • Cancel, delay, or hold transactions that appear unauthorized, suspicious, or fraudulent

All payments are processed through secure, encrypted systems.

 

Shipping & Delivery

Order Processing
Orders are processed within 1–3 business days after payment confirmation.

The final shipping cost and estimated delivery time will be displayed at checkout based on your selected method and address.

Once an order leaves our facility, www.alcostashop.com is not responsible for shipping delays, carrier issues, or delivery disruptions. Customers are responsible for ensuring their shipping address is accurate before completing checkout.

 

Returns & Exchanges

Please review our Refund Policy for complete details regarding returns, exchanges, eligibility, and processing timelines.

 

Customer Care & Support

At AlcostaShop, customer satisfaction is our top priority. Our support team aims to respond to all customer inquiries within 12 hours.

We encourage customers to contact us directly for any questions, concerns, or issues related to products, orders, or services. We are committed to assisting customers within the scope of our policies and ensuring a smooth, secure, and reliable shopping experience.

 

 

Payment, Refund & Dispute Handling

By completing a purchase on www.alcostashop.com, you acknowledge and agree to these Terms of Service, including our Refund and Return Policies.

We maintain detailed records of all orders, including but not limited to:

  • Order confirmations
  • Product quality checks
  • Packaging verification
  • Shipping and delivery documentation

These records are retained to ensure transparency, accuracy, and protection for both our customers and AlcostaShop.

In the event of a payment issue, chargeback, or dispute, AlcostaShop reserves the right to present factual evidence—including order details, product verification, shipping records, and communication history—to payment processors, financial institutions, or dispute resolution platforms to resolve issues fairly and efficiently.

 

Intellectual Property

All content on www.alcostashop.com, including images, logos, text, graphics, product descriptions, and branding elements, is the exclusive property of AlcostaShop.

You may not:

  • Copy, reproduce, distribute, or modify any content without written permission
  • Use our trademarks, brand identity, or product names without authorization

Unauthorized use may result in legal action.

 

User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Upload or transmit malicious software, spam, or harmful content
  • Interfere with website security, functionality, or performance
  • Attempt unauthorized access to systems, accounts, or data

Violations may result in account suspension, termination, or legal action. AlcostaShop is not responsible for damages resulting from misuse of products or failure to follow product instructions.

 

Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

 

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California. Any disputes shall be resolved exclusively in Contra Costa County, California.

 

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Phone: 1-925-236-0717
Email: support@alcostashop.com
Store Location: 1389 N Broadway, Walnut Creek, CA 94596