Thank you for shopping with https://alcostashop.com/. We are committed to providing a secure, timely, and transparent shipping experience. Please review this Shipping Policy carefully before placing your order.

Shipping Coverage

• United States only
• We do not currently offer international shipping.

Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays are processed on the next business day.
• During peak seasons, promotions, or restocks, processing times may be slightly extended.

Shipping Rates & Delivery Options (U.S. Only)

Regular Products

Ground Shipping

• Delivery Time: 5–8 business days
• Shipping cost are calculated at checkout level based on the product weight, dimensions, and shipping address

Bulky Products

The following collections are considered bulky items:

• Decks
• Roller Skates
• Trading Cards
• Kicks

Actual shipping cost and delivery time are automatically calculated at checkout based on your shipping address, product weight and dimensions.

Order Verification & Quality Assurance

Every order is carefully inspected for quality and accuracy before packaging. We may take photos or videos during the packing process to ensure correct order fulfillment and protection for both our customers and AlcostaShop.

Once your order ships, tracking information will be provided via email.
For orders over $150, signature confirmation may be required upon delivery for added security.

Sales Tax

• Sales tax is automatically calculated and applied at checkout based on your shipping address and applicable state and local laws.
• Our backend system generates all applicable taxes.
• The final tax amount is displayed before payment completion.
• Customers are responsible for reviewing the total order amount, including taxes, before checkout.

Store Pickup (Walnut Creek, CA)

Local customers may select Store Pickup at checkout — 100% free.

• Pickup Hours: Monday–Sunday, 10:00 AM – 10:00 PM
• Orders are typically ready within 1 hour of placement
• You will receive a confirmation email or phone call when your order is ready
• Please bring your order confirmation and a valid ID

Pickup Address:
1389 N Broadway, Walnut Creek, CA 94596

Tracking Your Order

• A tracking email will be sent once your order ships
• Please allow up to 48 hours for tracking information to become active
• If tracking is not received within 3 business days, contact us at support@alcostashop.com

Delivery Issues

Lost or Damaged Packages

AlcostaShop is not responsible for packages marked as “Delivered” by the shipping carrier but reported as missing. Customers are encouraged to file a claim directly with the carrier or local authorities if necessary.

If shipping insurance was purchased, it may help cover eligible losses.

Incorrect Shipping Address

We are not responsible for delivery issues caused by incorrect or incomplete shipping addresses provided at checkout. Please verify all shipping details before completing your order.

Shipping Delays

Delivery delays may occur due to:

• Weather conditions
• Carrier backlogs
• Customs or security inspections

We appreciate your patience during such rare circumstances.

Delivery & Support

After your order is delivered, we may send a delivery confirmation email. If you have any questions, concerns, or issues with your order, please contact us directly.

We will respond within 12 hours and are committed to assisting you promptly and fairly to resolve any concerns.

Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO addresses, or regions where our products are restricted or prohibited by law.
• Customers are responsible for complying with local laws and regulations.
• Orders rejected, seized, or held due to legal restrictions are non-refundable.

Need Help?

For shipping, tracking, or order-related questions, contact us: