Frequently

Once your order is shipped, you'll receive a confirmation email with tracking information. If you haven't received tracking within 3 business days, please contact us at support@alcostashop.com.

If your order hasn't been processed yet (typically within 1–3 business days), contact us as soon as possible at support@alcostashop.com. Once your order is in processing or shipped, changes are no longer possible.

Currently, we only ship within the United States. We're working on expanding our shipping zones soon—stay tuned!

You'll receive an email with tracking details once your order ships.

Yes! We offer expedited shipping options at checkout. Delivery times vary depending on your location and selected shipping method.

We do not offer direct exchanges. However, if your item is approved for return, you'll receive store credit, which can be used to place a new order.

Once we receive your return, please allow 3–5 business days for inspection. If approved, we'll issue your store credit via email.

Next-day delivery may be available depending on your location and inventory. If it's an option, you'll see it at checkout. The fastest shipping option is Expedited (2–3 business days).

If your order hasn't been processed yet, you can contact us immediately to request a cancellation. Once shipped, all sales are final, and cancellations are no longer possible.

Email us at support@alcostashop.com within 7 days of delivery. Include:

• Order number

• Clear photos of the damage

• A brief description of the issue.

If approved, we'll issue a replacement or store credit.

You can reach us via email, phone, or live chat. Our support team is available Monday-Friday, 9am-5pm EST.

We're committed to sustainability. Many of our products are made from recycled or organic materials.