Once your order is shipped, you’ll receive a confirmation email with tracking information. If you haven’t received tracking within 3 business days, please contact us at support@alcostashop.com.

If your order hasn’t been processed yet (typically within 1–3 business days), contact us as soon as possible at support@alcostashop.com. Once your order is in processing or shipped, changes are no longer possible.

Currently, we only ship within the United States. We’re working on expanding our shipping zones soon—stay tuned!

You’ll receive an email with tracking details once your order ships.

Yes! We offer expedited shipping options at checkout. Delivery times vary depending on your location and selected shipping method.

We do not offer direct exchanges. However, if your item is approved for return, you’ll receive store credit, which can be used to place a new order.

Once we receive your return, please allow 3–5 business days for inspection. If approved, we’ll issue your store credit via email.

Next-day delivery may be available depending on your location and inventory. If it’s an option, you’ll see it at checkout.
The fastest shipping option is Expedited (2–3 business days).

If your order hasn’t been processed yet, you can contact us immediately to request a cancellation. Once shipped, all sales are final, and cancellations are no longer possible.

Email us at support@alcostashop.com within 7 days of delivery. Include:

Order number

Clear photos of the damage

A brief description of the issue

If approved, we’ll issue a replacement or store credit.

Mistakes can be corrected if your order hasn’t been processed yet. Please contact us immediately. Once processing begins, changes are not guaranteed.

No, original shipping charges are non-refundable. In the case of an approved in-store exchange for a damaged, defective, or incorrect item, only the item itself is eligible for exchange—shipping fees will not be reimbursed.

No, all sales are final. We do not issue monetary refunds. Only store credit is offered for approved returns.

Store credit is issued after your return is received, inspected, and approved — typically within 3–5 business days of receipt.

To qualify for return and store credit:

Item must be unused, in original condition

Must include original packaging and accessories

Must be returned within 15 days of approval

Non-returnable items include:

Limited-edition or custom items

Clearance/final sale items

Items marked “non-returnable”

Digital gift cards

Unauthorized or damaged returns

We’re proud to have a growing community of happy customers! While we don’t display reviews on our website yet, you can check out real feedback and customer experiences on our Instagram: @alcostasmokenskate